FAQs

General

Are your products vegan?
Yes, all of our products are 100% plant based.

Are your products gluten free?
Yes. Our entire range is gluten, dairy, soy and nut free.

What are your capsules made from?
Our capsules are made from cellulose, a natural plant based material.

Where are your products made?
All of our products are proudly made in Australia.

Are your products tested?
Yes. Our supplements are manufactured in Australia and third-party lab tested. Where a product is listed on the Australian Register of Therapeutic Goods, the AUST L number is shown on the product page and on the label.

Where do I find the full ingredient list and doses?
Every product page lists the complete formula with the amount of each active per serve. We do not use proprietary blends. If you want a plain English explanation of any ingredient, see our Ingredient Glossary.

Can I take your products if I am on other medication?
If you have any medical condition or are on other medication, please speak with your healthcare practitioner about whether our products are suitable for you.

Can I take your products if I am pregnant or breastfeeding?
No. Our formulas have not been specifically formulated for this time. During pregnancy and breastfeeding it is important not to take supplements that are not specifically cleared by your health professional. Please check with them to assess what is suitable for your individual needs.

Using Ritua

When should I take each product?
Sleep and Magnesium Glycinate are taken in the evening. Stress and Focus are taken with food during the day. Creatine, L-Glutamine and Hydrate can be taken at any time. Always follow the directions on the label, or the advice of your health care professional.

Can I take more than one Ritua product together?
Our formulas are made to sit alongside each other, and our bundles pair the combinations people ask for most. If you take medication or have a medical condition, check with your health professional first.

How long does each product last?
Sleep, Stress and Focus are 60 capsules, a 30 day supply at 2 capsules daily. Magnesium Glycinate is 120 capsules, 60 serves. Hydrate is 30 sachets. Creatine and L-Glutamine are 300g or 1kg pouches, roughly 100 or 330 serves at 3g daily.

How should I store them?
Store below 25 degrees C in a cool dry place, away from direct sunlight. Do not use if the tamper evident seal is broken or missing.

Can I try something before buying a full size?
Yes. We make 7 day and 7 night trial packs of Sleep, Stress, Focus and Magnesium Glycinate at the same dose as the full size, and sample packs of Hydrate so you can try both flavours.

Shipping and orders

Where do you ship?
We ship across Australia and to New Zealand. If you are somewhere else and would like to order, email us at info@ritua.com.au and we will let you know when we open your country.

When is shipping free?
Within Australia, standard shipping is free on orders of $99 and over. Under $99, standard shipping is $10.95. Orders containing only samples or trial packs ship for $4.95. Express is $14.95 and is charged on every order, including orders over $99. New Zealand is a flat $24.95, tracked, and is not eligible for free or express shipping. Full detail is on our Shipping page.

How long will my order take?
We pick, pack and dispatch most orders within 1 to 2 business days. From dispatch, standard delivery within Australia is 2 to 4 business days to metro areas and 4 to 6 to regional areas. Express is 1 to 2 business days. New Zealand is 6 to 12 business days. Delivery times are a guide rather than a guarantee and start from dispatch, not from when you order.

How can I track my order?
Once your order is fulfilled you will receive an email with a tracking number to follow your delivery.

What if my order is taking longer than expected?
Estimated delivery times are not guaranteed. Weather, public holidays and other unforeseen circumstances can affect delivery. If you are worried, contact us at info@ritua.com.au and we will chase it for you.

My order arrived damaged. What should I do?
Contact us immediately at info@ritua.com.au with your order number and a photo of the damaged items.

Can I change my order after placing it?
Once received, orders go straight to our warehouse to be picked and packed. We will do our best to accommodate changes where possible. Message us quickly at info@ritua.com.au with your order number and requested changes.

Returns

Can I return something if I change my mind?
Because our products are consumable health and wellness goods, we cannot accept opened items back for change of mind, for health and safety reasons. If an item is unopened and in its original condition, contact us within 14 days of delivery and we will do our best to help. See our Returns page.

What if my item is faulty or incorrect?
Email info@ritua.com.au within 7 days of delivery with your order number and a photo, and we will replace it or refund it. Nothing in our returns policy limits your rights under the Australian Consumer Law.

Where to buy

Where can I buy Ritua in store?
Ritua is stocked in health food stores, chemists and supplement retailers around Australia, and with a number of online partners. Our Stockist Map lists them and can sort by your nearest.

Wholesale

How can I become a stockist?
Applying is easy. Fill out our wholesale application form and we will be in touch within two business days.