Returns

We want you to feel good about every Ritua order.

Change of mind

Because our products are consumable health and wellness goods, we are unable to accept returns for change of mind once an item has been opened, for health and safety reasons. If an item is unopened and in its original condition, contact us within 14 days of delivery and we will do our best to help.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, we will replace it or refund it. Contact us at info@ritua.com.au within 7 days of delivery with your order number and a photo, and we will sort it out quickly.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the ACL, including a remedy for major failures and compensation for reasonably foreseeable loss or damage.

How to start a return

Email info@ritua.com.au with your order number and reason for return. We will guide you through the next steps.