Privacy policy

This Privacy Policy governs the manner in which Ritua Pty Ltd collects, uses, maintains and discloses information collected from users (each, a User) of the ritua.com.au website (Site). This privacy policy applies to the Site and all products and services offered by Ritua Pty Ltd. We handle personal information in accordance with the Australian Privacy Principles.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Cookies, pixels and tracking technologies

Our Site uses cookies and similar tracking technologies, including advertising pixels and server side event tracking, to enhance User experience, understand how the Site is used, and measure and improve our advertising. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Advertising and analytics partners

We work with third party advertising and analytics providers who receive information about your activity on our Site. The providers we currently use are set out below.

Meta Platforms (Facebook and Instagram). We use the Meta Pixel and Meta's Conversions API. These share information about your activity on our Site, such as pages viewed, products viewed, items added to cart, checkouts started and purchases made, with Meta Platforms, Inc.

This includes a feature known as advanced matching. Where you provide information to us such as your email address, phone number, name or address, that information is converted into a hashed form, meaning it is scrambled into a code that cannot be read or reversed, before it is sent to Meta. Meta uses this to match your activity on our Site to a Facebook or Instagram account. We use this to measure how our advertising performs and to show you relevant advertising.

We have selected the most complete data sharing setting available for this integration. This means we share the fullest set of customer activity and matching information that our ecommerce platform supports, and the specific technologies used to do so may be updated over time by our ecommerce platform as advertising technologies change.

You can control how Meta uses this information through the Off-Facebook Activity settings and the ad preferences in your Facebook or Instagram account. Meta's own privacy policy governs how they handle this information.

If we add further advertising or analytics providers, including Google, we will update this section before doing so.

How we use collected information

Ritua Pty Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order.
  • To administer a content, promotion, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.
  • To measure and improve our advertising, as described in the Advertising and analytics partners section above.

The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. In practice this means:

  • Order and transaction records. Retained for at least five years after the transaction, as required of Australian businesses for taxation and financial record keeping purposes.
  • Customer account information. Retained while your account remains open, and for a reasonable period afterwards.
  • Marketing information. Retained until you unsubscribe or ask us to remove you, and for a short period afterwards so that we can continue to honour your request.
  • Website analytics and advertising data. Retention is governed by the policies of the providers described above, and by the settings available to you within your own accounts with those providers.
  • Customer service correspondence. Retained for as long as needed to resolve your enquiry and for a reasonable period afterwards.

When we no longer need your personal information, and we are not required by law to keep it, we take reasonable steps to destroy it or to permanently remove the information that identifies you.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We share personal information with service providers who help us operate our business and the Site. These include our ecommerce platform, payment processors, shipping and fulfilment providers, email marketing providers, product review providers, and the advertising and analytics partners described above. These providers only receive the information they need to perform their function for us, and are required to protect it.

We may also share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers for the purposes outlined above.

We may otherwise disclose your personal information where required or authorised by law.

Accessing and correcting your information

You have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at info@ritua.com.au. We may need to verify your identity before we can act on your request. We will respond within a reasonable period, ordinarily within 30 days. There is no charge for making a request, although we may charge a reasonable fee for the cost of providing access in some circumstances. If we refuse a request, we will tell you why in writing.

You can also ask us to delete your personal information. We will do so unless we are required to keep it by law, for example the transaction records described above.

Making a complaint

If you believe we have mishandled your personal information or have not complied with the Australian Privacy Principles, please contact us at info@ritua.com.au so that we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Ritua Pty Ltd has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ritua Pty Ltd
2320 Gold Coast Hwy, Mermaid Beach QLD 4218
info@ritua.com.au