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PRIVACY POLICY

This Privacy Policy governs the manner in which Ritua Pty Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the ritua.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Ritua Pty Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Ritua Pty Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy

Ritua Pty Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ritua Pty Ltd
https://ritua.com.au
2320 Gold Coast Hwy Mermaid Beach Qld 4218
info@ritua.com.au

GENERAL

  • Yes, all of our products are 100% plant based.

  • Yes, our entire range is gluten, dairy, soy and nut free!

  • Our capsules are made from cellulose (a natural plant based material).

  • All of our products are proudly made in Australia.

  • If you have any medical condition or are on other medication, please have a chat with your healthcare practitioner for more information on whether our products are suitable for you.

  • No. Our formulas have not specifically been formulated for women during this time.

    During pregnancy and breastfeeding it is very important to not take supplements that are not specifically cleared by your health professional. Please check in with your health professional to assess if they’ll be suitable for your individual needs during this time.

PRODUCT

    • Sleep reduces the time it takes to fall asleep
    • Sleep relieves disturbed sleep and reduces restless sleep
    • Sleep increases your sleep quality and promotes deep sleep
  • Sleep is designed for anyone who is experiencing:

    • Trouble falling asleep
    • A busy, restless mind
    • Waking unrefreshed
    • Nervous irritability
    • Waking frequently
    • Dream-disturbed sleep
  • Take two capsules, daily before bed, or as directed by your healthcare professional.

  • Sleep is not designed for prolonged use. We recommend having Sleep available for nights of restlessness, when you have trouble falling asleep, or to induce better quality sleep when you need it.

WHOLESALE

  • Applying for an account is easy. Please fill out the application form here.
    We aim to be in touch within 1-2 business days.

  • After your application has been approved, you will receive an email notifying you of your account status with your login details. If you can’t find these details please contact us for assistance at info@ritua.com.au

SHIPPING, ORDERS, DELIVERIES

  • Once your order is fulfilled, you will receive an email with a tracking number. You can use this reference number to track your delivery with Australia Post.

  • We currently only ship to Australia and New Zealand.

  • Estimated delivery times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

  • If your order arrives damaged upon delivery, please contact us immediately at info@ritua.com.au with your order number and photograph of damaged items.

  • Once your order is received by us, it goes straight to our warehouse department to be picked, packed and sent to you. However, we do our best to accommodate any changes wherever possible. Just send us a quick message at info@ritua.com.au with your order number and requested changes

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